ibosport.com Platform Privacy Notice
This page describes what data we collect when you use ibosport.com and how we keep that data protected. We operate in supported jurisdictions only and comply with applicable data protection regulations where we offer our services.
When you create an account on ibosport.com, register to place sports bets on Liga 1 or Piala Indonesia, or use our live-dealer games and slots, we collect personal information necessary to deliver our service, verify your identity, and process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.
Your privacy is important to us. We encrypt all data transmitted to our servers, limit staff access to personal information, and never sell your data to third parties outside our payment and compliance partners.
What data we collect on ibosport.com
Account registration and identity information
When you open an account on ibosport.com, we collect your full name, date of birth, email address, phone number, and residential address. We use this information to verify your identity, comply with anti-money-laundering regulations, and communicate with you about your account.
Before your first withdrawal, we request identity verification documents. Acceptable documents include your national ID card (KTP), passport, or driving license. We collect a photograph or scan of this document and store it securely in our encrypted systems. We do not retain identity documents longer than necessary for compliance purposes; retention periods are set per applicable jurisdiction regulations.
Payment and transaction data
We collect information about every deposit and withdrawal you make on ibosport.com. This includes the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), the amount, the date and time, and the transaction status. We do not store full credit card numbers or complete bank account details in our primary systems; we use tokenization, which replaces sensitive payment information with unique identifiers. Your actual banking credentials are held by our payment processors under their own security protocols.
We retain transaction records for compliance audits and to prevent fraud. These records are kept for the duration required by regulations in your jurisdiction—typically 5–7 years.
Betting and gaming activity
We collect data on your betting activity, including which sports you bet on (Liga 1, Piala Indonesia, Champions League, badminton, MotoGP), which esports markets you access (Mobile Legends, Free Fire, PUBG Mobile), which live-dealer games you play (blackjack, roulette, baccarat, Dragon Tiger), and which slot titles you spin (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). We record bet amounts, odds, outcomes, and winnings or losses.
This data helps us offer personalized game recommendations, detect problem-play patterns, and ensure fair play across all users. We analyze your activity to identify suspicious behaviour such as money laundering attempts or bonus abuse, and we share relevant findings with our compliance team.
We at ibosport.com encrypt all sensitive data and limit access to authorized staff only—your privacy is protected by industry-standard security practices.
Device and network information
We collect technical data about your device when you access ibosport.com—including your operating system (Android or iOS), app version, device model, internet protocol (IP) address, and browser type. We also record your login times, session duration, and approximate geographic location (city-level, based on your IP address).
We use this information to detect unauthorized access, prevent fraud, and optimize our platform for different devices and network conditions. We do not track your real-time location beyond what your IP address indicates.
Cookies and similar tracking technologies
Our website and mobile app use cookies and similar technologies to remember your login status, preferences, and language settings. Cookies are small text files stored on your device that our servers can read when you visit ibosport.com again. Most cookies are essential for the platform to function (e.g., keeping you logged in). Some are optional analytics cookies that help us understand how users navigate our site.
You can control cookies through your browser settings or app preferences. Disabling cookies may limit your ability to use certain ibosport.com features, such as remembering your language selection or staying logged in between sessions.
Data we collect
- Account information: name, date of birth, email, phone, address, identity documents
- Payment details: deposit and withdrawal records, payment method tokens (not raw card/bank numbers)
- Gaming activity: bets placed, games played, amounts wagered, outcomes
- Device data: IP address, operating system, browser type, session duration
- Cookies: login tokens, language preferences, analytics
How we use and protect your data on ibosport.com
Data usage and sharing
We use your data primarily to deliver ibosport.com services—processing deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet; settling bets; and enabling account management. We also use your data for compliance and fraud prevention, to fulfill regulatory reporting requirements, and to communicate with you about your account, withdrawals, or service changes.
We share your data only with third parties necessary to operate ibosport.com: payment processors (who handle mobile banking and e-wallet transactions), identity-verification services (who confirm your KYC documents), and our compliance partners (who ensure we meet anti-money-laundering obligations). We require all third parties to sign data-protection agreements promising not to use your information for their own purposes.
We do not sell your personal data to marketing companies, data brokers, or unrelated businesses. We do not share your gaming or betting history with external parties except as required by law or regulators in supported jurisdictions such as Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta.
Data security and encryption
We secure all data transmitted between your device and our ibosport.com servers using TLS 1.2+ encryption. This means your password, payment information, and gaming activity are scrambled during transit and cannot be intercepted by unauthorized parties. Passwords are hashed (converted into one-way encrypted values) before storage, so even our staff cannot see your plaintext password.
Payment information is tokenized—replaced with a unique identifier—so our systems never store complete card numbers or bank account details. Our servers sit behind firewalls with intrusion-detection systems. We conduct quarterly security audits and penetration tests to identify vulnerabilities. Any security flaw we discover is patched within 48 hours.
We maintain redundant backups in geographically separate data centers so that equipment failure or natural disaster does not cause data loss. All staff accessing sensitive information are vetted, trained in data protection, and required to sign confidentiality agreements.
Your rights regarding your data
You have the right to request access to the personal data we hold about you on ibosport.com. You can also request correction of inaccurate information or deletion of your account and associated data (subject to legal retention requirements). Contact our support team via email or in-app chat to submit these requests. We will respond within 10–15 business days.
Depending on your jurisdiction, you may have additional rights under local data protection laws. If you believe your privacy has been violated, you can lodge a complaint with your local data protection authority or contact us for escalation to our privacy team.
International data transfer and jurisdiction
Our servers may be located in jurisdictions outside your country of residence. By using ibosport.com, you consent to your data being transferred to, stored in, and processed outside your local jurisdiction if necessary to deliver our service. We apply the same security standards globally regardless of server location.
We comply with data protection regulations in the jurisdictions where we operate. If you are a user in a region with specific data privacy laws, we follow those laws to the extent applicable to our operations in that region.
Changes to this privacy notice
We may update this privacy notice as our practices evolve or regulations change. If we make material changes—such as sharing your data with new third parties or changing how long we retain information—we will notify you via email and update this page. Your continued use of ibosport.com after changes take effect means you accept the updated notice.
If you have questions about our privacy practices on ibosport.com, how we use your data, or your rights, contact our privacy team through our support form. We aim to respond to all privacy inquiries within 5–7 business days. Your privacy and trust are central to how we operate.
We at ibosport.com keep your personal information encrypted, secure, and used only for delivering our service and meeting regulatory obligations. Your data is never sold to third parties. Contact us if you have privacy questions.
Security, fairness, and user protections
Platform security layers
We at ibosport.com protect all user connections and data storage using TLS 1.2+ encryption. When you log into your account on your mobile device or desktop computer, your login credentials travel through an encrypted tunnel that prevents interception by unauthorized parties. We do not store passwords as plaintext; each password is hashed using industry-standard cryptographic algorithms before storage in our databases. Payment information—bank account numbers, e-wallet identifiers, card details—is tokenized, meaning we replace sensitive data with unique identifiers and never retain raw values in our primary systems. Our payment-processor partners (handling DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, and BNI transactions) store actual banking credentials under their own security protocols separate from ibosport.com systems. Our infrastructure sits behind firewalls with automated intrusion-detection systems that flag unusual traffic patterns and unauthorized access attempts in real time. We conduct quarterly penetration tests and security audits performed by independent third-party cybersecurity experts to identify vulnerabilities before attackers discover them. Any security flaw we detect is patched within 48 hours, and affected users are notified immediately. We also implement IP-based login verification: if your ibosport.com account logs in from an unfamiliar geographic location or new device, we send a verification code via email or SMS. Multi-factor authentication (MFA) is available for users seeking additional protection. We maintain redundant data backups across geographically separate data centers, ensuring that equipment failure, natural disaster, or regional outages do not result in data loss. All staff members with access to sensitive information sign non-disclosure agreements and complete annual security training.
Game fairness and RTP
Slot games and RNG-based casino games on ibosport.com use certified random-number generators audited annually by independent third-party cryptography experts. These audits verify that each spin or card deal is statistically unpredictable and unbiased toward the house. All outcomes are determined by the RNG algorithms; no hidden calculations favor the platform or disfavor players based on account history or play duration. Each spin has equal probability regardless of previous results. The game's Return to Player (RTP) percentage is fixed and published on our website. RTP represents the long-term statistical payout rate: for example, a slot with means that over many spins across all players, the game returns approximately non-specific info of all wagered stakes, with non-specific info retained by the house. Short-term results vary widely due to randomness; individual sessions may show wins or losses that deviate significantly from published RTP because variance is normal in random systems. Live-dealer games—Dragon Tiger, blackjack, roulette, baccarat—use physical cards, wheels, and authentic studio equipment streamed in real time to your device. You observe the game directly, eliminating the need for software-based randomness verification. House edges on live-dealer games come from their rules (e.g., the green zero on roulette wheels, dealer standing rules in blackjack) rather than hidden algorithms. Sports betting odds on ibosport.com are set by our pricing team using statistical models and market research. Unlike casino games with fixed RTPs, sports betting odds reflect both true probability and our margin, and are subject to real-time adjustment as new information emerges (team lineups confirmed, player injuries reported, market activity detected). We provide detailed play history and settlement records in your ibosport.com account so you can verify all outcomes independently against published rules.
KYC verification process
Know Your Customer (KYC) verification is mandatory on ibosport.com to comply with anti-money-laundering (AML) and counter-terrorism-financing (CTF) regulations in supported jurisdictions where we operate. When you create an account, you provide your full name, date of birth, and email address. Upon your first withdrawal request, we require identity verification. Acceptable documents include a national ID card (KTP), passport, driving license, or equivalent government-issued photo identification from your jurisdiction. You upload a clear photograph or scan through our secure document portal. Our compliance team reviews your submission within 1–2 business days and cross-checks the document against verification databases. We confirm that your name, date of birth, and ID number match your account profile exactly. If your document is unclear, expired, or does not match your profile, we request resubmission with clarification. Once verified, your account status changes to "compliant" and you can withdraw funds without restriction. High-value withdrawals or unusual account activity may trigger secondary verification requests, such as proof of address via utility bill or bank statement. These requests are communicated via email and typically resolve within 48 hours of complete documentation submission. The KYC process protects both you and ibosport.com against fraud and illegal financial flows. We encrypt all identity documents at rest and do not share them with third parties outside our internal compliance team and regulated payment processors.
User feedback and review channels
Player feedback is important to ibosport.com's continuous improvement. You can submit suggestions, complaints, or reports through our in-app feedback form, support email, or live chat. Our support team logs every message and escalates issues to relevant departments—game-fairness concerns go to our RNG-verification team, payment delays to our finance partners, technical glitches to engineering. We aim to respond to support requests within 4–8 hours during business hours and resolve most issues within 1–2 business days. Third-party review websites and player forums sometimes discuss ibosport.com and our services. While we do not control external reviews, we encourage players to read multiple sources and verify claims independently. High ratings on review platforms do not necessarily indicate fairness or compliance; players should personally check our published RTP rates, test our customer-support responsiveness, and review our game rules before forming conclusions. Our commitment is transparency: we publish our game mechanics, RTP tables, security practices, compliance information, and terms openly so users can make informed decisions about their account and play. If you identify an issue with game outcomes, settlement accuracy, or any ibosport.com service—such as problems with deposits via DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, or BNI—report it through our support channels and we will investigate promptly and thoroughly.